Returns + Exchanges
Sometimes we change our minds. It’s all good, we want you feel amazing and love your fit.
Items purchased online can be returned online or in store. We do not offer exchanges and or price adjustments of online orders through our online customer service portal. Purchases may be returned for a full refund to the original payment method (minus original shipping costs if applicable) within 20 days of the shipping date.
Orders purchased via PayPal or Afterpay will only be eligible for a refund to their respective accounts when you mail them back to us. If you return items purchased via PayPal or Afterpay in store, we’ll exchange them or issue you merchandise credit.
Items must be unworn, in original condition and original packaging, with tags attached. Earrings, hats, hair accessories, bodysuits, underwear, hosiery, gift cards and items discounted 50% or more are final sale with no possibility of refund or exchange.
We are not accountable for returns that are lost or damaged in shipping. All returns are subject to our validation, and we reserve the right to limit or refuse a return if it does not meet the above conditions.
Upon processing your order, items may be identified as out of stock and will be immediately refunded. Shipping fees, if applicable, will apply to the remaining items in your order.
If you have any questions about your return, please reach out to us by emailing firstname.lastname@example.org or calling 1-877-425-0055.
Holiday Return Policy
We will gladly refund items purchased as gifts until January 6, 2024. Items discounted by 50% off or more are final sale.
How to Complete a Return
- Return to Store (It's Free!)
Whether you bought your items online or in store, you can return them in any one of our Envy + Grace stores. To find the nearest store to you, please use our store locator
To complete a return, please bring your order confirmation email/invoice (on your mobile device or printed) and the card you used for the original purchase.
Please note, if you do not have proof of purchase, your items will not be considered for a return or in-store credit. Shipping is not refundable. Items discounted at 50% or more are final sale and do not qualify for a return or in-store credit.
- Ship it Back to Us
Note: A return postage fee of $5.00 will be deducted from your refund.
- Request a return. You can do this via our website, phone or email. Please provide your order number, item(s) you wish to return, and pictures (if applicable). We will send you an RMA and packing slip, to be attached to your package.
- Pack your items. Please ensure all items you wish to return are packed and sealed securely in original packaging, if possible. Please include original invoice or order confirmation in your package.
- Ship your package. Write your RMA number on the outside of your package, along with your packing slip. Choose your preferred, trusted carrier, and bring to the nearest postal office.
- Once your return is received, you will receive an email. We will also notify you of the approval or rejection of your refund. If rejected, the item(s) will be sent back to you. If approved your return will be processed, and a refund will be issued using your original purchase method within 5-7 business days.
It is the responsibility of the purchaser to make sure that the shipping address is entered correctly. If you provide the wrong shipping address, please contact us at email@example.com as soon as possible to attempt to correct the address. Once the package is shipped, we cannot guarantee that Canada Post will be able to change the delivery address. There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post, or if the item has arrived back at our facility "return to sender" there may be additional shipping charges required to re-ship your package.