• Dresses follow our regular return policy and are not eligible for the extended holiday window.
• Clearance items remain final sale and cannot be returned or exchanged.
• Gift receipt purchases may be exchanged or returned for store credit only.
• No returns or exchanges will be accepted in stores between December 26–28, 2025.

See In Store Return Policy below.

• Eligibility: Only items purchased online can be returned online.
  
• Refunds: Online purchases may be returned for a full refund to the original method of payment (minus an $8 flat shipping fee) within 20 days of purchase.
  
• Exchanges: Items may be exchanged within 20 days of purchase in store only — exchanges are not supported online.
  
• Conditions: Item(s) must be unworn, undamaged, in original packaging, and with original tags attached.
  

Final Sale Items (no refund or exchange):

Earrings, facemasks, hats, hair accessories, bodysuits, swimwear, underwear, hosiery, gift cards, and items 50% or more off the regular price.

👉 If you need sizing assistance, please contact us before placing your order.

Shipping & Return Fees

• Orders $75+ ship free.
  
• We apply an $8 shipping rate on all orders returned online (shipped back to us).
  
• Returns in store are free.
  
• The $8 fee will be automatically deducted from your refund.
  
• All original shipping fees are non-refundable.
  
• We are not responsible for returns lost or damaged in shipping.
  

Validation

All returns are subject to validation by envy+grace.

We reserve the right to limit or refuse a return if it does not meet the above conditions.

For any questions or concerns:

📧 hello@envyandgrace.ca

📞 1-902-405-8467

How to Return

1. Return to an envy+grace Store (Free)

• You can return or exchange at any envy+grace location in Canada.
  
• Bring your order number or invoice (mobile or printed), government-issued ID, and the card used for purchase.
  
• If you do not have these, you may be issued store credit or a gift card.
  
• If someone returns on your behalf, they must bring the original purchase method, items, and order confirmation.
  
• Shipping and other fees are non-refundable.
  
• Orders paid via PayPal can only be refunded in store as store credit.
  

👉 All returns are subject to approval.

📧 returns@envyandgrace.ca | 📞 1-902-405-8467

2. Ship Your Item(s) Back to Us

Step 1. Request a return online

• Click the “View your order” button in your confirmation email OR log in at envyandgrace.ca → Orders tab.
  
• Select the order to return and submit request.
  
• Note: You cannot submit if your order violates return conditions.
  
• Return requests only available after an order has shipped.
  
• To cancel before shipping, email returns@envyandgrace.ca (not guaranteed).
  

Step 2. Pack your items

• Once approved, customer service will email you a shipping label.
  
• Print and attach it to your package.
  
• Pack items securely in original packaging, with invoice included.
  
• If invoice missing, write order number + item/style number.
  

Step 3. Ship your package

• Drop off package at selected carrier.
  
• Refund is processed once the order arrives at head office.
  
• You will receive a confirmation email if approved.
  
• If rejected, the item(s) will be returned to you.
  

⚠️ Online exchanges are not available. If you cannot exchange in store, return your order and place a new one.