Shipping Information

We are a small team (no robots here!) — every email, phone call, message, request, and order is answered and processed by our team members.

If you need to cancel or make any changes to your order, please contact us during business hours:

📧 hello@envyandgrace.ca | 📞 1-902-405-8467

Order Processing

Orders are typically processed within 1 day of ordering.
Some orders may take extra time; if an item is out of stock, our team will contact you directly by email.
Your order will be placed on hold until we speak with you.
Once your order has been prepared for shipment, it is not possible to cancel, edit billing/shipping details, combine orders, or add items.

Shipping Confirmation

You will receive a shipment confirmation email once your order has shipped.
Confirmations are processed during office hours:

Monday–Friday, 8 a.m.–4 p.m. AST.
Emails or orders received outside these hours (or on Canadian Statutory Holidays) will be answered by 11 a.m. the next business day.

Shipping Method & Delivery

All shipments are sent with Canada Post and UPS.
Delivery timelines:

3–5 business days for most regions.

Up to 7 business days depending on location.

Up to 13 business days for remote areas.
A Canada Post tracking number will be provided once shipped.

⚠️ Envy+Grace is not responsible for unforeseen delays beyond our control (e.g., severe weather, service interruptions).

Damaged Packages

If your package or item(s) arrive damaged or defective, please contact us immediately:

📧 hello@envyandgrace.ca | 📞 1-902-405-8467

Our goal is that you love every item you order, and that all items arrive in perfect condition.

Return to Sender Packages

If your package cannot be delivered and is returned to envy+grace, we will contact you to arrange reshipment.
Original shipping fees are non-refundable.

Shipping Rates

We ship across Canada (excluding Yukon, Northwest Territories, and Nunavut).
Standard shipping is FREE on orders over $75 CAD (before tax).
Orders under $75 CAD: flat rate $10.

Accessibility

If you require assistance when ordering, please let us know. We’re happy to help in any way:

📧 hello@envyandgrace.ca | 📞 902-405-8467

Wrong Address Disclaimer

It is the responsibility of the purchaser to ensure the shipping address is correct.
If you provided the wrong address, please contact us as soon as possible at hello@envyandgrace.ca.
Once shipped, we cannot guarantee Canada Post will be able to change the delivery address.
Corrections may incur a fee if the package is already in transit.
If the package returns to us as “return to sender,” additional shipping fees may apply for reshipment.

📌 Note: Since we ship with Canada Post, if you have a PO Box, you must provide it as the shipping address (Canada Post will not deliver to a street address in this case).